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Self-Service Answers
Most Common Support Questions
Answered here so you don’t have to wait.
- How do I cancel my BibleHint subscription?
- The fastest way is to reply STOP to any verse message — cancellation is immediate. You can also cancel through your account page. No phone calls, no retention offers.
- I'm not receiving my daily verse. What should I do?
- Three things to check: (1) Confirm your subscription is active on your account page. (2) Some carriers block SMS from automated numbers — check if our messages are in a spam or blocked folder. (3) Verify the phone number on file matches your current number. If none of these resolve it, email us with your phone number.
- How do I change the phone number on my account?
- Email sunday@biblehint.com with your current number and the new one. We’ll update it within one business day.
- Can I get a refund?
- If you were charged unexpectedly or want a refund on a recent charge, email us within 30 days with your phone number and the charge date. Refunds are handled case by case and we are generally generous with them.
- How do I update my payment method?
- Visit your account page to access the Stripe billing portal. Changes take effect immediately.
See the full How It Works FAQ for questions about the service itself.
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